Effective Date: 04/10/2025
Welcome to Cheap Kitchen (cheapkitchen.net), your preferred online store for a diverse range of kitchen accessories, tools, and appliances in the USA.
Not Satisfied with Your Purchase?
If you’re not completely satisfied with your purchase, please reach out to us at info@cheapkitchen.net And Our dedicated support team is ready to address any issues you may encounter. For detailed information on our Refund Policy, please read the sections below.
Order Modifications or Cancellation
You have a 24-hour window from the time of placing your order to contact our customer support team for any modifications, address changes, or cancellations. Once this period has elapsed, orders are in the fulfillment process and cannot be altered.
Damaged/Faulty Items
While we strive for product quality and accuracy, occasional mistakes occur. If you receive a damaged or faulty item, take a clear photo within 30 days of receiving the product and email it, along with your order number, to info@cheapkitchen.net and Upon verification, we will promptly send a replacement. Note that we cannot process refunds or exchanges for damaged or faulty items after 30 days.
For faulty or defective items, return costs are covered by us.
Normal wear, rust, damage, breakage, or issues due to improper use, maintenance, modifications, accidents, loss, or theft are not covered by our warranty.
Incorrect Order
In the rare event of receiving the wrong order, email clear photos of the item(s) along with your order number to info@cheapkitchen.net within 30 days of receiving the items. Once verified, the correct item will be dispatched. Unfortunately, we cannot offer refunds or exchanges for incorrect items reported after 30 days.
Order Not Received
If your item hasn’t arrived within 30 business days of placing your order, contact info@cheapkitchen.net for assistance. In case of a lost item, a replacement will be sent to you at no additional cost.
Please note that we are not responsible for undeliverable packages due to missing, incomplete, or incorrect destination information. Reshipping costs for such cases will be invoiced to the customer.
We are also not liable for failed deliveries if the addressee is not available during the delivery time.
If you haven’t received your order despite tracking marking it as “Delivered,” please contact the carrier for assistance.
Returns (Change of Mind)
Our return policy lasts for 30 days from the day you receive your item. Unfortunately, we cannot offer refunds or exchanges after this period. To be eligible for a return, the item must be unused, in its original condition and packaging. Used items, for hygiene reasons, are not eligible for returns or refunds.
Return shipping costs for change of mind or unwanted orders are the responsibility of the customer. For defective or damaged products, return shipping is free of charge.
To initiate a return, email us at info@cheapkitchen.net and Upon receipt and verification of the item’s original condition, a refund will be processed within 3 business days. Please note that your bank may take additional time to process, and the refund may take up to 8 days to reflect in your account.
Refunds (If Applicable)
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be applied to your credit card or original method of payment within 3 days.
Incorrect Contact Information and Shipping Addresses
Customers are responsible for providing accurate shipping details during checkout. Refunds cannot be issued for undelivered packages due to incorrect details.
Late or Missing Refunds (If Applicable)
If you haven’t received a refund, first check your bank account. Then contact your credit card company, as there may be a processing delay. If the issue persists, contact your bank. If you still haven’t received your refund, email us at info@cheapkitchen.net
Exchanges (If Applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at info@cheapkitchen.net and The time taken for the exchanged product to reach you may vary based on your location.
Custom Duties
Customs policies differ across countries. For information about customs policies in your country, contact your local customs office. We are not responsible for additional charges related to customs clearance, import duties, or local taxes. We cannot reimburse any costs incurred in these matters and do not accept responsibility for delays, regardless of the circumstances.
If a package is undelivered for any reason, including the customer’s refusal to pay duties, we are not responsible for return shipping costs or merchandise retrieval. The order will not be eligible for a refund. The buyer assumes all responsibilities for claims with the shipping carrier and all duties/fees incurred on the shipment.
Contact Us
For inquiries, complaints, or more information about our privacy practices, contact us at info@cheapkitchen.net or by mail at:
Cheap Kitchen
- Phone: +1 (406) 306-5564
- Email: info@cheapkitchen.net
- Address: 1001 S. MAIN ST STE 500 KALISPELL, MT 59901 USA